Terms & conditions

Last updated on 11.08.2021

By using the site of "GCI Consulting" Ltd. you agree to the following general conditions:

These Terms and Conditions apply to all purchases between GCI Consulting EOOD ("seller") and buyers of services from the online store of GCI Consulting EOOD or through a direct connection with GCI Consulting EOOD (telephone, email, fax or face-to-face meetings). Any other terms between the seller and the buyer that have not been agreed in writing do not form part of this agreement.

For such conditions to become part of the contract, they must be agreed upon between the seller and the buyer in writing. Our services may vary in terms of type, complexity, and/or duration. There may sometimes be insufficient availability or a lack of resources to perform a service.

The seller can make an independent decision on whether the contract between the seller and the buyer should be fulfilled. For such conditions to become part of the contract, they must be agreed upon between the seller and the buyer in writing.

The seller undertakes to perform the contract within the agreed time if the terms of the contract are met in full. The seller can make an independent decision on whether the contract between the seller and the buyer should be fulfilled. The provision of services to the buyer is considered the performance of the contract.

An order placed by the customer can be canceled within the return guarantee of seven (7) days. However, 30% will be deducted from the amount paid to be reimbursed (equivalent to the costs related to the management of the services, the activities initially performed, etc.).

UIC: 206082668
Headquarters and address of management: SOFIA, Bulgaria, Mladost 1a bl.90a fl.7 ap.34
Post Box: GCI CONSULTING

Price and payment

None of the prices listed in the online store include the statutory value-added tax of 20 percent; the same is charged subsequently. All prices are without VAT but do not include additional costs for delivery and cash on delivery if trays are needed. The prices do not include additional fees and commissions related to payment by payment card. Please also note that for non-standard goods and services that are made or made to individual orders of the client, in case the client withdraws from the purchase contract, GCI Consulting EOOD will deduct 30% of the net amount. with a view to compensation for costs.

Advance payment:
The advance payment is made by bank transfer or credit card. When ordering in advance, you will receive an automatically generated order confirmation email, which contains information about our bank account, an attached invoice, and a password for making a transfer. Please provide the invoice number and password in the "Payment Grounds / Reference Number" fields of the bank transfer form. Please note that depending on the day of the week and the time to make the transfer from each bank, payment may take between 1 and 5 days. Your order will only be processed after receipt of payment. Please note that for each day of delay caused by the buyer, the buyer will owe an additional fee of € 50.00.

Bank payment:
You can pay by bank transfer by transferring the amount from your bank account (by payment order) or by depositing the amount with a deposit note in United Bulgarian Bank or in another bank, to the following bank account:
GCI Consulting EOOD

IBAN BG89UBBS80021016607350 (BGN)

BIC: UBBSBGSF

Bank: United Bulgarian Bank
As an importer, write the name of the user/buyer, and on the basis of payment write the invoice number.

Payment through the website of GCI Consulting EOOD:
You can pay for our services through our site https://gci-consulting.com/payment.html. To do this, select the "Pay invoice" button and follow the instructions for entering your e-mail address, the invoice number we issued, the amount of the invoice, and the password, automatically generated by the system and provided by us by email or phone. No registration is required. The security of your data is guaranteed through an encrypted connection, built-in protection against bots and malicious code, the non-storage of any data in a database on the server, as well as in "cookies". The payment platform is a one-way sending of a request to our server, which validates the data by invoice number, its amount, and password. The data from the request are not saved on the server but are forwarded to the virtual POS service of our bank, which in turn performs the process of making a payment to our account. The security of your data is guaranteed through an encrypted connection between your browser and our server. The request for payment made by you is forwarded directly to the bank and the data from the request itself are not saved with us. We do not store cookies, nor do we store cardholder data, order data, and payments made on our server. We manually monitor the execution of payments through the interface provided to us by the client application of the bank - service provider of a virtual POS terminal data on orders and payments made on our server. We manually monitor the execution of payments through the interface provided to us by the client application of the bank - service provider of a virtual POS terminal data on orders and payments made on our server. We manually monitor the execution of payments through the interface provided to us by the client application of the bank - service provider of a virtual POS terminal United Bulgarian Bank.

If it is necessary to return amounts paid with a card for services agreed and performed by us, this will be done by us through a credit transaction on the card with which the payment was made.

Bank card payments are accepted in the 3-D Secure scheme.

Policy for refusal of the cardholder from order and refund in connection with payments made:

The cardholder has the right to refuse an order before making the payment. In cases where the order is refused after payment and after service is provided, the amount is non-refundable. The seller undertakes to perform the contract within the agreed time if the terms of the contract are met in full. The seller can make an independent decision on whether the contract between the seller and the buyer should be fulfilled. The provision of services to the buyer is considered the performance of the contract.

The refund of amounts made with a bank card is done by ordering a reverse operation on the card with which the payment was made within 7 days. However, 30% will be deducted from the amount paid to be reimbursed (equivalent to the costs related to the management of the services, the activities initially performed, etc.). The amount is refunded in part or in full by a credit operation on the card with which the transaction was made.

Return / service / goods return policy:

An order placed by the customer can be canceled within the return guarantee of seven (7) days. However, 30% will be deducted from the amount paid to be reimbursed (equivalent to the costs related to the management of the services, the activities initially performed, etc.). The amount is refunded in part or in full by a credit operation on the card with which the transaction was made.

If it is necessary to return amounts paid with a card for services agreed and performed by us, this will be done by us through a credit transaction on the card with which the payment was made.

A completed order is considered to be the performance of the contract by us and the service/product is not refundable.

Delivery:
We will fulfill our delivery commitment and expect the buyer to be fully available to complete the delivery and complete the necessary documents, as well as to ensure that the delivery can be completed without difficulty. If the buyer is unable to fulfill his commitment in accordance with the applicable delivery terms or our terms and conditions, we reserve the right to charge an additional fee.
In addition, we have the right to withhold payment and to claim additional compensation for damages caused. government actions, delays in the delivery of components or products, etc., and those that prevent our suppliers or subcontractors from delivering to us, entitle us to extend the mandatory delivery time by up to twelve weeks. If the delay lasts more than twelve weeks, the client has the right to terminate the contract.
Please note that we are in no way responsible if the shipper or the buyer's employees deliver or transport the goods to a different address.
We are not liable for damages, damages, lost profits, business interruptions, damages to third parties (and damages beyond our control) caused by delayed delivery beyond our control. It is the buyer's responsibility to verify the service or document received. "Product verification" means that the buyer should check that the executed document or text meets the requirements of the customer or the end-user and that the final documentation services meet the requirements of the buyer. The buyer should check for missing parts of the document and notify us of them the next business day. If the next working day is an official holiday, then the notification should be made on the first working day after the official holiday.

Risk transfer

The risk on the documents or services is transferred to the buyer as soon as he enters into possession of the documents or services.

Limitation of liability

We retain ownership of the documents and services until the debt arising from all transactions is repaid in full. The following conditions apply during the period of retention of title: The client is obliged to handle the documents only for their intended purpose. The client has no right to allow third parties access to these documents. All documents should be returned to us upon request. The customer must notify us immediately of any changes in the ownership or registered address of his company.
In the event that the customer's conduct violates the contract, especially in case of non-payment or non-performance of the above obligations or under any of the provisions of our general terms and conditions, we have the right to withdraw from the contract and demand a refund. the issued documents.

Personal data and security

When you make an online submission to us, you provide us with your personal information, such as your name and email address. In connection with making an online payment, you agree to store and use your information for our commercial purposes and to fulfill our commitment to you. We also store all communication with you by email so that we can provide you with the services you expect from us. We will not disclose your personal information to third parties. According to the Personal Data Protection Act, you have the right to know what information we store about you. If this information is incorrect, incomplete, or inappropriate, you may request that it be corrected or deleted. The data is not stored aggregated in a database, but in our e-mail communication with you.

Cookies

A cookie is a text file that is sent from a website to your computer, where it is stored in memory (session cookies) or as a text file (based on text cookies). Cookies are NOT used on our site. If your browser is set to not accept cookies, you can successfully make an online payment on an invoice issued by us.

Final provisions

The legislation of the Republic of Bulgaria applies to all conditions. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply. The competent court in the District Court of Sofia.

If any of the clauses in these terms and conditions prove to be partially or completely invalid, this does not affect the validity of the other clauses. A partially or completely invalid clause will be replaced by a clause whose economic effect will be equivalent.